Refund & Cancellation Policy
Last updated 2026-08-01
This Refund & Cancellation Policy covers the purchase, cancellation, and refund of paid subscriptions and diagnostic prep services from Mock CSS ("we", "our", or "us"). Mock CSS is a sole proprietorship based in the Islamic Republic of Pakistan.
Because Mock CSS gives you immediate digital access to our question bank, full past papers, diagnostic engines, and leaderboard rankings as soon as your subscription is activated, we follow a straightforward digital-goods refund standard. This policy should be read together with our Terms & Conditions and Privacy Policy.
1. Subscription Cancellation
We don't offer automated card billing or recurring subscriptions, so there's nothing to "cancel" in the usual sense:
- Manual Top-Ups Only: Payments (SadaPay, Easypaisa, NayaPay, or bank transfer) are one-time, 30-day activations that don't auto-renew. Access simply lapses at the end of the paid period unless you make another payment.
- No Pro-Rata Credits: Stopping use partway through a 30-day period doesn't trigger a partial or prorated refund for the days you didn't use.
2. General Refund Policy
Except where a non-waivable consumer law requires otherwise, or Section 3 below applies, all subscription payments (by card or by manual bank or wallet transfer) are non-refundable.
Once a subscription is granted or renewed, you get full digital access to our curated exam material, answer keys, and performance analysis right away. Because of that, we won't refund you for:
- Not using the platform, running out of preparation time, or simply changing your mind.
- Being unhappy with a mock exam score or with your result in an official Federal Public Service Commission (FPSC) exam.
- Local internet outages, browser crashes, or hardware issues during a timed attempt.
- An account suspended or terminated for violating our single-user license, account sharing, or scraping rules (see our Terms & Conditions).
- Typos, disputed answer keys, or clerical mistakes in individual questions or explanations. (Please report these through "Flag for review" so we can audit them; they aren't a service failure and don't qualify for a refund.)
3. Exceptions & Eligible Claims
We'll evaluate a request under these verified conditions, and provide whichever remedy actually fits, a refund, an access extension, or activating the subscription you paid for:
- Duplicate Payment for the Same Period: If you accidentally submit two payments for the same 30-day period (for example, sending the transfer twice, or paying again before realizing an earlier one was already approved), we'll refund the duplicate payment and use the other one to activate or extend your access as normal.
- Major Extended Downtime: A verified failure on our end makes the practice simulators continuously inaccessible for more than 48 cumulative hours within a single 30-day billing period. You can then choose either a subscription-time extension equal to the downtime, or a prorated refund for the affected days. Scheduled maintenance we've announced in advance, and outages caused by third-party networks, your device, or your own connectivity, don't count toward this threshold.
- Genuine Payment Rejected in Error: If a manual transfer (SadaPay, Easypaisa, NayaPay, or bank transfer) you actually made was rejected by mistake and your access was never activated, contact support with your transaction details. Once we verify the payment was genuine, we'll activate the subscription it was meant to unlock.
4. Manual Payment Verification (Pakistan)
For domestic payments made manually via SadaPay, Easypaisa, NayaPay, or bank transfer:
- Your subscription is activated or extended by 30 days once an administrator verifies your submitted transaction reference and proof of transfer.
- Once an administrator approves the reference and unlocks paid features, the transaction is considered fully delivered and non-refundable.
- If you sent funds to one of our accounts by mistake, the wrong account, the wrong amount, or you didn't mean to subscribe at all, that payment isn't eligible for a refund by default. Contact support right away with the original sender details and transaction reference. After we verify what happened, we may activate the subscription that payment would have unlocked instead of returning the funds. This is entirely at our discretion, and our decision on it is final.
5. Chargebacks & Payment Disputes
Please reach out to our support team first if you have a billing question or notice something wrong. If an unauthorized, fraudulent, or unjustified chargeback or dispute is filed with your bank or wallet provider, your Mock CSS account will be suspended immediately pending investigation. We may blacklist credentials and payment identifiers tied to abusive dispute claims.
6. How to Submit a Claim
To request a review under one of the eligible situations in Section 3, send us:
- The email address and username on your Mock CSS account.
- Your SadaPay, Easypaisa, NayaPay, or bank-transfer reference ID.
- The date and approximate time you made the payment.
- A clear screenshot or file showing the transfer details.
- A short description of the billing error or technical issue.
Please send billing inquiries to:
- Operator: Mock CSS (sole proprietorship), Islamic Republic of Pakistan
Our administrative staff reviews refund requests within two to four business days. Approved refunds go back to the original sending account or wallet.
7. Your Statutory Rights
Nothing here limits or removes any refund or cancellation right you have under consumer-protection law that can't be waived. Where a mandatory right like that applies, it overrides the general no-refund rule in Section 2.